Who is this article for?

Users encountering the message "Oops... Something went wrong".

Sysadmin or server access may be required to obtain further details

This article documents troubleshooting steps for all errors beginning with "Oops… Something went wrong".

1. Debugging

These messages typically appear as:

• Something went wrong when we tried to process your request.
• An unexpected error has occurred.
• Click the back button and try again, otherwise you might need to close and re-open the browser window.
• The error has been logged on to your Ideagen Please Review server. To report the error to your Ideagen Please Review administrator, use the error reference "20250811151632722".
• Alternatively, to send an email to technical support including the complete error log.

The error reference number is a timestamp in the format YYYYMMDDHHMMSSmmm. For example, 20250811151632722 occurred at 15:16:32.722 on 11 August 2025.

When these errors occur, a corresponding .txt file is created in the logs folder using that timestamp. This file should be reviewed to investigate the issue further.

Sysadmin users can locate this file under System, then Log File Management (or Admin in the legacy UI).

Server administrators can find it directly in the Logs folder.

The error message in the file can be searched to check for existing knowledge base articles. If no match is found or the message is unclear, it may need to be raised with Support.

If contacting Support, please provide the error file if possible. If your server is hosted by Ideagen, we can retrieve the file on your behalf.