Who is this article for?

Users seeing reconciliation reports without comments or changes being attached in Veeva Vault.

Server access is required.

This article explains why documents checked in to Vault from PR contain recon reports without any comments or changes and how to change this.

1. Understanding the issue

If this is being seen, it will be because it is configured this way. There is a short version of the recon report that your configuration will be set to send across instead of the full recon report.

2. Updating the config file

If the full recon report is required this should be a matter of someone with server access changing. In the Runtime\Config\VeevaVaultLogin.xml config file for the corresponding Vault change:

<AttachReconReport>Short</AttachReconReport>

to:

<AttachReconReport>True</AttachReconReport>

Note: Remember that this is a per vault configuration so if there is more than one vault connected to a PR instance, be sure to update the correct ones. There will be sections of the config file named VaultServer so you will need to look for this setting under each one.

After making this change, both the TaraService and the web application need to be restarted. Restarting the web application will log everyone out, so choose an appropriate time for this change.

If your instance is hosted by us, please contact Support to make this change and suggest a suitable time for the restart. If you have more than one vault connected to a PR instance, be sure to advise which vaults you wish this to be updated on, when raising this.