Who is this article for?

Users seeing the 'Resolve' link in Flight Mode.

No specific access is required.

This explains the why the 'Resolve' link might appear in Flight Mode during the document caching process. This is an expected operation and serves as an alternative method to cache documents for offline review.

1. Document caching process

When users download a review for offline access, Please Review opens the review document in the background to cache web pages. This occurs during the loading page phase of downloading a review.

The caching process can be time-consuming, especially for:

• Reviews with multiple documents
• Complex review documents
• Documents with numerous pages

Extended loading times may lead to timeouts or caching errors.

2. Using the Resolve link

The Resolve link provides an alternative solution for document caching:

1. Click the Resolve button when it appears.
2. An Error Report page will be displayed.
3. Click the Enter button on this page to initiate the caching process.

Important Note: Users must be online when using the Resolve link to ensure the document is retrieved from the server.

3. Variability in Caching Experience

The caching process can vary between users due to differences in computer performance. For the same document:

• Different users may have different experiences when caching for offline review.
• Clicking Enter multiple times may sometimes resolve the issue.