Who is this article for?

Users trying to transfer ownership of a review but seeing a black box.

Admin role or being the review owner is required to do this.

This article provides guidance on dealing with the issue of seeing a black box instead of users when attempting to transfer review ownership.

1. Possible cause

This issue could be due to running out of memory on the computer. Closing other browser tabs, windows, or applications might help if it is memory-related. It may also relate to an error on the page; using the F12 developer tools and checking the console tab may indicate if an error has occurred. Support can investigate this further if needed.

2. Reported fix

One customer reported the following steps to fix this issue:

1. Open Edge.
2. Type or copy and paste the following in your browser bar: edge://accessibility/
3. Under Accessibility Modes, uncheck Web accessibility.