Who is this article for?

Users encountering errors after applying a license.

Server access is required.

This article includes details on errors that could appear in the logs when applying a license.

1. Server license hostname mismatch

Error: "Server license hostname mismatch. Expected: PRSVR1 but found: PRSRV2."

• The license is set for PRSVR1, but the server is identified as PRSVR2.

1. To fix this:
   1. Check your server's hostname.
   2. Contact your license provider for a new license with the correct hostname.
   3. Apply the new license to your server once received.

2. XML signature not verified

Error: "Invalid license key. XML signature verification failed.

• This indicates a corrupt license; a replacement is needed.

1. To fix this issue:
   1. Check if the license file was corrupted during transfer or storage.
   2. If the problem continues, contact your license provider for a replacement.
   3. Apply the new license upon receipt.

3. License count exceeded

Error: "Service could not be initialized. LICENSE_LIMIT_EXCEEDED: Action cannot be performed as it exceeds the license limit for Named/Active Power/Enhanced/Standard users: LicenseFileId: 1. WorkgroupId: 1. HasError: True. HasWarning: False. Reason: LicenseCountExceeded.

• Your PR instance has more users than your license allows. You need a higher capacity license, even temporarily, or a corrected license if there was an error.

1. To resolve this issue:
   1. Check your user count against your license limits.
   2. If you need more capacity:
      1. Contact your license provider for an upgraded license.
      2. Apply the new license once received.
   3. If you need to reduce user count:
      1. Remove unnecessary user accounts.
      2. Deactivate inactive users.

4. License count threshold exceeded

Error: "2024-07-24 00:13:30,458 WARN [107] LicenseFileManager: License added to threshold list: LicenseFileError: LicenseFileId: 100. WorkgroupId: 109. HasError: False. HasWarning: True. Reason: LicenseCountThresholdExceeded. LicenseCount: Type: Active, Level: Standard, LicenseCount: 6, ActualCount: 10."

This warning indicates that standard user limits have been exceeded: 6 allocated but 10 in use, likely from the power user pool for workgroup ID 109. Users should check the license status under Admin Workgroup Management for ID 109.

1. To resolve this issue:
   1. Go to Admin
   2. Workgroup Management
   3. Select Workgroup ID 109
   4. Click on the License tab to check license allocation and usage.
   5. Compare the number of standard users with your license limit.
   6. If you need more standard user licenses:
      • Contact your license provider to request an increase.
      • Apply the updated license when received.
   7. If you need to reduce standard users:
      • Assess user roles and consider changing some to different types.
      • Deactivate or remove unnecessary accounts.
   8. If you can't access this info via Admin, run the following SQL query:

SELECT * FROM T_LicenseFile;

1. 9. Review the results to understand your license allocation and usage across all workgroups.

5. License displayed as test/dev/non-production

This message is due to the license settings. If incorrect, the license must be reissued.