Who is this article for?

Users wanting to add users to the system but are being told the user already exists.

SYSADMIN permissions may be needed to look for all users in all workgroups.

This article explains why you might be told that the user already exists.

1. 1. Unique emails
   2. Disabled user

1. Unique emails

Please Review requires all users to have unique email addresses. If you try to add a user with the same email address as a user that is or has been in that Please Review instance before, this would not be allowed if the user was not fully deleted.

Fully deleting a user is not recommended for auditing purposes and we suggest disabling the user instead.

if you are also importing users logins, it is possible that your login could have merged with an existing user if the email address matched that of an existing user.

2. Disabled user

The user in question might be disabled so you would need to search under Admin > User for them, ensuring to tick to show disabled users. 

If that doesn't work go to each workgroup screen for, Admin > Workgroup management > Members screen and tick to include disabled users and search the page for that user.

A user can sometimes only appear here, depending on how they were disabled in an integration, but this tends to be rare now as this was something improved since older versions.