Who is this article for?

Users encountering buttons or links are not working.

No elevated permissions are required.

This article offers guidance for troubleshooting situations within Please Review where certain buttons or links may not be functioning correctly. These issues encompass instances such as reviews becoming stuck on "Loading..." and the removal of login sources from users. By addressing these scenarios, users can navigate and resolve potential obstacles encountered during their Please Review sessions more effectively.

1. 1. Supported browser
   2. Browser plug-in, add-on or extension
   3. JavaScript errors

Tip: For more information on this topic, see Troubleshooting review stuck on "Loading..."

1. Supported browser

Please Review no longer functions with Internet Explorer. The code executed during review launches might contribute to the symptoms outlined. For optimal performance, kindly switch to an alternative browser if currently using Internet Explorer. While the latest versions of widely-used browsers are typically supported, we recommend referring to the system requirements for the specific version in use to ensure compatibility.

2. Browser plug-in, add-on or extension

This issue could stem from a conflict with a browser plug-in, add-on, or extension, depending on the terminology used by your browser. Consider temporarily disabling these to see if it resolves the problem. After disabling them, you may need to reload the page.

3. JavaScript errors

Access the Developer window using the F12 key and navigate to the Console tab. Are there any errors displayed? If so, they may require further investigation by Support to determine their cause.