Who is this article for?

Users making comments and seeing them treated as changes.

No elevated permissions are required.

This article outlines the possible reasons that cause comments to be treated as changes.

1. Issues with certain combinations in older versions
2. Issues with browser add-ons, extensions, or plug-ins

1. Issues with certain combinations in older versions

In older versions of Please Review, specific combinations such as field codes and/or content controls have been observed to mistakenly trigger a change indication when editing a comment. This issue has been addressed in recent updates, so upgrading to the latest version may resolve it. If you're experiencing this problem, our support team can test a sample document in the latest version to confirm the resolution.

2. Issues with browser add-ons, extensions, or plug-ins

Some browser add-ons, extensions, or plug-ins are identified to trigger this issue, particularly those that search for specific text and perform replacements. For example, we have encountered cases where a text-to-speech plug-in caused such problems for one customer. Disabling these add-ons temporarily before entering the review process is advised to pinpoint the cause and potentially resolve the issue.