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How to Configure Upload Error Options in the OLC
Who is this article for?Please Review Users using the offline client.
Reviewerscan download reviews while offline.
There are five types of errors you may encounter when uploading comments and proposed changes from either the Offline Client or Flight Mode back to Please Review. This section covers the errors and the options available. The OLC will provide a greater number of options to resolve errors, whereas Flight Mode will provide a report to warn you of the error but may not provide the options to resolve it.
- Comments and Changes Closed after Download
- Review Closed After Download
- Zones Assigned After Download
- Closed Review Re-opened after Download
- General Connectivity Issues
- Further Reading
Comments and Changes Closed after Download
There is the possibility that a review Author/Owner has closed a comment or proposed change to which you have replied or that the comment/change has been deleted. In this event the OLC will note the error and warn you:
| Error | Description |
|---|---|
|
Abort |
Aborts the upload. Any comment or change already uploaded will remain uploaded but no additional attempt will be made to upload further comments or changes. |
|
Retry the upload |
Attempts again to upload the comment that just failed. This potentially allows you to contact the review Owner and/or an Author and ask them to reopen the comment. |
| Skip this comment |
The current comment is marked as being in error and the next comment is uploaded. If you select the Skip any other errors like this check box, any other closed/deleted comments errors are not shown again, but the comments are marked as being in error on the upload report. Note: Any serious (hard errors) such as a network or a server fail are not skipped. |
- Regardless of the action selected the next step will be the uploaded reviews report which confirms the number of failed comments.
Note: The OLC keeps a list for each review of the comments it has uploaded. These comments will never be uploaded again.
- Once you click 'close', the main review management window will list the failed reviews (or all reviews not uploaded if there were multiple reviews, and the process was aborted).
- Selecting a failed review will highlight the error icon on the top toolbar. Selecting the error icon will open the error report which contains more information.
- To rectify the situation, re-enter the review, delete the appropriate comment(s) and re-upload the review. The comments can be notified to the review Owner by email or another appropriate means.
Review Closed After Download
There is the possibility that a review Owner has closed or completed a review to new comments, and you have yet to upload your comments. In this event the OLC will note the error and warn you.
- Clicking ‘Close’ on the uploaded reviews report will close the report notification and the upload reviews window, leaving the inbox with the review in error.
Note: the review(s) not in error will be uploaded in the normal manner. The review in error will be retained in the OLC and will appear in red text and the comment upload summary will note the number of reviews in error.
- Selecting the review will activate the greyed out icons.
- Clicking on the error icon will simply activate a notification of the issue.
- If you wish to preserve your comments on the review and ensure that the review Owner has sight of them, it is recommended that you open the review report (using the 'Report' icon) and save the report using the 'Save as' button.
- You can save the report as standard html or as 'Web Archive, single file'. This file can then be emailed to the review Owner as a separate manual operation.
Zones Assigned after Download
It is possible that the review Owner may assign new zones in the review after you have downloaded it to the OLC. If you make a comment on a paragraph which is subsequently included in a zone the uploading of your comments from the OLC may fail. In this instance you will see a warning message.
- Clicking OK will display the Uploaded Reviews Report:
- Once you click 'close', the main review management window will list the failed reviews (or all reviews if some were ‘kept’).
- Selecting a failed review will highlight the error icon on the top toolbar. Selecting the error icon will open the error report which contains more information.
To rectify the situation, you can re-enter the review, delete the appropriate comment(s) and re-upload the review. The comments can be notified to the review Owner by email or another appropriate means.
Closed Review Re-opened after Download
It is possible that the review Owner may have re-opened the review since it was downloaded into the OLC. If this is the case when you attempt to upload the review, you will see the following warning:
If you continue you will be notified if any comments fail to upload. You can then access the error report as described in the previous section to see which comments are affected.
General Connectivity Issues
If you have a general connectivity issue you will need to contact support. You may be asked to provide the log file (applicable to OLC only).