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How to Uninstall PrizmDoc
Who is this article for?IT Personnel planning an upgrade to Please Review 7.
IT access is required.
Important: This article is part of a series of articles covering the upgrade process. Please visit How to Perform a Please Review 7 Upgrade to view the entire process.
PrizmDoc is a component that was used in Please Review 6. It is no longer required and can be uninstalled when you upgrade to Please Review 7.
This article provides details on:
1. Uninstall Prizm Services
- Click Start and then search for services.
- Locate and stop the following services:
-
- Prizm
- Prizm Application Services
- Open a Windows command prompt as an administrator.
- Navigate to the redist folder using the command prompt.
- Run the below command:
cmd UnInstallPrizmSilent.cmd "C:\Prizm" 13.8
- When prompted, type Y to clean up the installation folder.
- Reboot the server.
Note: When complete, all config files will be backed up to a folder named backup at the specified location, for example C:\Prizm\backup. These files will be needed if you need to revert to the previous version of Please Review. The Prizm and Prizm Application Services will also be removed.
If the Services are Still Installed
If the services were not removed with the uninstallation process then they can be manually removed via the command prompt below:
cmd
sc delete Prizm
sc delete PrizmApplicationServices
What Next?
Upgrading to 7.2? Your next steps are to de-register VeryPDF. Please see How to De-Register VeryPDF for steps.
Upgrading to 7.1? With PrizmDoc now removed you are now ready to proceed. Please see How to Upgrade the Please Review Database for the next steps.
Remember, you can always visit How to Perform a Please Review 7 Upgrade to review the whole process.