As an admin in PleaseReview you have the ability to check the emails that are being sent from the system to your users and resend those which have failed.
This can be used to help troubleshoot if an end-user isn't receiving the notifications that they'd expect to. This can help you as an administrator decipher whether the issue is with the system itself, the recipients address, the SMTP server being used to send the e-mails or even the SMTP server on the receiving end that may be blocking the message. This in turn allows you to reach out to your IT team or our support team with the relevant details which should lead to a speedier resolution.
To get to the 'Email Status' page you must select the 'Admin' tab at the top then click on 'Email Status'. You should then be presented with the below screen:
|Email Type||This highlights the type of email that the system tried to send. This could be a new user, a password reset, a notification about a review etc.|
|To||The email address of the intended recipient.|
|Status||Current status of the email. Could be: Sent OK, Failed, Processing or Queued.|
|Extra Information||This is used to give more in-depth error information if the email failed to send correctly. This can usually point you in the right direction.|
Review Specific Emails:
If the email that you'd like to check the status of is directly related to a review, e.g., a notification that a paragraph has been commented on, then it would be necessary for the review owner or the sysadmin to enter the control panel for that review then select 'Email Status'. This will show all emails specific to the review and their current status: