Who is this article for?

Users wondering what is supported on a multi-tenant Please Review installation.

No specific access is required.

This article looks to document the limitations of shared Please Review installations. If these features/configurations are required, users will need to upgrade to higher level of hosting.

1. Limitations of multi-tenant Please Review installations

Please Review hosting offerings include load balancing, a dedicated server and a premium server. In all those cases the organisation has their own PR installation so they are free to use all the features and configure the settings as applicable for such an environment. However, we also offer a shared installation, also known as a multi-tenant installation. This is locked down so users of one organization cannot see users or reviews from other organizations. However, as this is shared with other organizations, not all the features and configuration changes can be utilised.

1.1 Email templates

These cannot be configured on a multi-tenant instance.

1.2. Adding users to the system

For searching and adding users to the system, this needs to be done on via Admin, Workgroup Management then Members instead of using Admin then User.

1.3. SYSADMIN

Users cannot be granted SYSADMIN permissions on such an instance.

1.4 Multi-phase reviews

Multi-phase reviews are unavailable on such an instance.